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Refund Policy Summary
This Refund Policy explains how UPer Weed reviews order issues, damaged items, incorrect products, missing items, and customer concerns after delivery.
If something is wrong with your order, contact us as soon as possible. The fastest resolution usually happens shortly after delivery, while order details are fresh.
When an Order May Be Reviewed
- The wrong product or quantity was delivered.
- An item arrived damaged or unusable.
- An item was missing from the order.
- There is a clear quality, packaging, or fulfillment issue.
- The delivery could not be completed because of an operational issue on our side.
What We Need From You
Order Details
- Your name and contact number
- The order date and delivery area
- The product or item involved
- A short description of the issue
Supporting Information
- Photos if an item is damaged or incorrect
- Original packaging where available
- Driver or delivery notes if relevant
- Your preferred resolution if you have one
Possible Resolutions
After review, UPer Weed may offer a correction, replacement, store credit, refund, or another practical resolution depending on the issue, product condition, timing, and order details.
Some items may not be eligible for return once opened, used, tampered with, or held beyond a reasonable reporting window. This protects product integrity and customer safety.
How to Start a Refund or Order Review
Contact the team directly with your order details and a clear description of the issue.
- Phone: 613-614-9596
- Email: info@uperweedca.com
- Hours: Open everyday 9am - 9pm
